MFP Tech

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MFP Tech

  • About
    • Company
    • Lenovo Value Recovery (LVR) program
    • Management Team
    • Financial Info
  • Products
  • Specials
  • Request a Quote
  • FAQs
  • Contact Us
MFP Tech

  • About
    • Company
    • Lenovo Value Recovery (LVR) program
    • Management Team
    • Financial Info
  • Products
  • Specials
  • Request a Quote
  • FAQs
  • Contact Us

Product Returns

If you have any issues with your shipment please contact MFP Customer Service at:

North America and Rest of World North America and Rest of World

203-761-9944 (USA)

Dan Marrone –  dmarrone@mfptech.com

UKUK/Europe

+44 (0) 161-864-1284 (UK)

Alex Walsh – awalsh@mfptech.com

Short/Mis-shipments

  • Please check all goods received against packing slip. Discrepancies must be reported to MFP within 3 days of receipt of goods. After 3 days MFP cannot be held responsible for missing or incorrectly shipped items.

Damage/Short Box Claims

  • All damage/short box claims, as a result of MFP designated couriers, must be made immediately upon receipt of shipment. Customer sign-off on the courier waybill must indicate damage/number of boxes received in order for MFP to make a claim against the Courier Company. If the customer signs-off on a receipt as being complete with no damages/short box counts MFP cannot be held responsible.

Returns/Warranty

  • Claims for DOA product must be made within 15 days of receipt of goods. Credit will not be issued for defective/DOA product outside the 15 day DOA period.
  • For warranty on manufacture sealed (new) product please contact the manufacturer within manufacturer warranty timeframe.
  • Used and refurbished product is sold with a 90 day MFP Return to Depot. Warranty unless otherwise stated in writing by MFP.
  • Product may not be returned to MFP without prior approval in the form of a Returned Merchandise Authorization (RMA) number issued by the Returns Administration Group. * (All working returns are subject to a minimum 15% restocking fee. )
  • Requests for Return for Credit must be made within 15 days of invoice date. Product returned for credit must be in the original packaging, unopened and free of any marking.
  • Open software cannot be returned due to copyright laws. Please ensure you have the correct software version and media size/type before opening.
  • To obtain an RMA number, please contact us by phone or e-mail with your PO#, the product part number, the serial number and whether you want a replacement or credit. We will then issue an RMA number and instructions where to return the item.
MFP Tech

MFP Technology Services is an International Wholesale Distributor.

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Corporate Headquarters & US Warehouse

Corporate Headquarters & US Warehouse

65 Trap Falls Road
Shelton, Connecticut 06484

(203) 761-9944

(203) 402-4126

UK Warehouse

UK Warehouse

Stretford Motorway Estate, Unit 39 Barton
Dock Road Trafford Park Manchester M32 0ZH

+44 (0) 161-864-1284

+44 (0) 161-864-1530

General help: help@MFPTech.com Terms & Conditions Privacy Policy

Copyright © 2020 MFP Technology Service. All rights reserved.

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31st March 2023 Friday!
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